I am beyond pissed at Sephora… BEYOND!
Nov
14
2008
Yeah, basically what the title said. I got my order for the F&F sale today. First thing I saw was the packing slip. I read it over and actually thought it looked off from the beginning.

You probably can’t tell by the photo, but I can clearly see that someone started to mark individual items, then all of a sudden they or someone else just decided to carelessly mark everything off at one time… Oh well. Off to my Sephora goodies! So I check out each item, and my happiness dissolves when I realize that I had looked at all the stuff I got but one was missing. It was a NARS eyeshadow.
So I call Sephora and they resent it to me and said that it will arrive in 3-5 days. Bullshit. Let’s see… 2 days for the weekend + 2 days for them to actually process the order + 5 days for UPS for them to get it here and possibly another extra + 2 days for another weekend. So 11 days to wait for something to get here when it was actually supposed to be here NOW. The least they could do was make overnight shipping complimentary but nope. That’s what MAC or Amazon would have done.
Then when I go on my notebook, I receive an order confirmation email from Sephora and supposedly, the eyeshadow was paid for with store credit. What? Oh no, what about ebates! I login to Sephora to confirm my fear. The status of my original order had the status of “returned and paid”, which means something was returned. So what they ended up doing was returning the NARS shadow to store credit and using that store credit to purchase the new order. I was under the impression that my original order was to remain absolutely untouched and I would just get the missing product sent to me. According to the ebates help page, if you return or exchange an item, the original transaction is voided and and a new one is placed, therefore, ebates will not receive any money and I won’t receive any money.
…
AHHHHHHHHHHHHHHH! I hate you so much Sephora! I’m losing money over a mistake that’s your fault! I don’t care if some people think twelve something is insignificant, it’s not to me! That’s a MAC refill eyeshadow, a Philosphy lipgloss that I contemplated on getting, and almost an hour of work!
I can’t even call them right now to bitch at them right now because Sephora is too cheap to afford a few people for a graveyard shift. Amazon and I believe MAC provides 24 hour customer support…
What I could do is return everything and replace another order through ebates, but F&F is over, so no 20%. >:[
Thanks for fucking me over Sephora.



Hi, I'm Liz aka itsliz89 and welcome to my little home on the internet. This is my personal website so I'll be blogging about what interests me which may include, makeup, vegetarian food, feminism, human rights, my dog, random blurbs, and who knows what else. I am a member on 




